Terms of Service

Last updated: August 1, 2026

These are the terms of using Symbiont Intelligence products and services. By purchasing or using them you agree to them. We have written them plainly on purpose.

1 · Who we are

Symbiont Intelligence LLC, trading as Symbiont Intelligence, 777 Pleiadian Way, Haiku, HI 96708, USA.

2 · What we provide

Digital software, AI implementation, consulting, education, and implementation services: Creator Mirror, Symbiont OS, Executive Mirror, Enterprise implementation and consulting, and the reflection experiences described on this site. The specific scope of anything you buy is what is described on the page where you bought it, or in a written proposal we both agreed to.

3 · Digital delivery

All products and services are delivered digitally. We do not sell or ship physical goods, with one exception: The Compass, a printed document included in the Human Intelligence Installation™, sent at no additional cost within the United States.

4 · Your account

You are responsible for keeping your access credentials secure and for what happens under your account. Tell us immediately if something looks wrong and we will help.

5 · Payment, renewal and cancellation

Prices are in US dollars and exclude any applicable tax. Memberships are billed monthly in advance and renew automatically until cancelled. You may cancel at any time before your next renewal date, from your account or by writing to hello@symbiontintelligence.com; cancellation stops the next charge and your access continues to the end of the period you have paid for. One-time purchases are charged once at the price shown. If a payment fails we will tell you and try again before anything is suspended. Refunds are governed by the Refund Policy.

6 · What you own

You own everything you put in, your reflections, your notes, your material, your organization’s information. We claim no ownership of it and no licence to use it beyond what is necessary to provide the service to you. You may export it at any time and delete it for real.

7 · What we own

We own the products, the software, the written materials, the methods and the brand. Using the service does not transfer any of that to you. You may not resell, copy, reverse-engineer or white-label our products without a written agreement.

8 · Acceptable use

Do not use our products to break the law, to harm someone, to infringe someone else’s rights, to attempt to access another person’s information, or to build a competing product from ours. We may suspend an account that does, and we will tell you why.

9 · What our products do not do

Our products are not medical, psychological, legal, financial or therapeutic services, and nothing they produce is professional advice of any kind. They do not diagnose, treat, or provide clinical guidance. Reflections are observations offered for you to weigh, never verdicts, and never a substitute for your own judgment or for a qualified professional. If you are in distress, please contact a qualified professional or your local emergency service.

10 · No guaranteed outcomes

Individual experiences vary. We describe how our products are designed to be used; we do not promise specific results, and we never will.

11 · Availability

We aim to keep everything running and we will tell you about planned maintenance. We cannot promise uninterrupted service, and things outside our control sometimes happen.

12 · Ending the agreement

You can stop at any time, cancel, export, delete. We may end an agreement for a serious or repeated breach of section 8, or if we stop offering a product, in which case we will give reasonable notice and refund anything you have paid for and not received.

13 · Liability

To the extent the law allows, our total liability for any claim is limited to what you paid us in the twelve months before the claim. We are not liable for indirect or consequential losses. Nothing here limits liability that cannot lawfully be limited.

14 · Governing law

These terms are governed by the laws of the State of Hawaii, United States, and any dispute will be handled in the courts of Maui County, Hawaii.

15 · Changes

If we change these terms we will change the date above and tell you about anything material before it takes effect.