Refund Policy
Last updated: August 1, 2026
We would rather you had this before you bought something than after. Here is exactly what happens.
1 · Memberships, cancel any time, and a 14-day window on the first month
Memberships (Symbiont OS at $125, $250, or $425 a month, Memory Mirror™ at $75 a month, Memory Mirror™ + Symbiont OS at $175 a month, Creator Mirror Pro at $220 a month) are month to month. Cancel at any time before your renewal date and you will not be charged again; you keep access until the end of the period you have already paid for.
If you cancel within 14 days of your first payment and tell us the membership was not right for you, we will refund that first payment in full. One message is enough. No form, and no exit interview.
Subsequent months are not refunded once the month has begun, because you had the month. Cancel before the renewal instead and nothing further is charged.
2 · Human Intelligence Installation™ ($750) — before the session, in full
Cancel at any point before your working session takes place and you receive a full refund, no reason required.
Once the session has happened, the installation is under way. Real hours, on your real life. And it is not refundable. If something has gone wrong, tell us: we will finish the work properly, or we will find a fair resolution. That has always been the practice and it will stay the practice.
3 · Implementations ($3,200) and Signature™ ($7,700) — by written scope
These begin with a written scope that we both agree to before any work starts. That agreement sets the payment schedule and what happens if either of us needs to stop. As a standing rule: anything paid for work not yet performed is refundable, and anything covering work already delivered is not.
4 · Executive Mirror and Enterprise engagements, by agreement
These are scoped and agreed in writing before anything begins, including the terms for ending the engagement early. There are no unwritten terms.
5 · The free reflection
Free. Nothing to refund. Nothing is stored against your will, and you can ask us to delete it at any time.
6 · How to ask
Write to hello@symbiontintelligence.com from the email address you purchased under. A person answers within one business day, and approved refunds are issued to the original payment method within 5–10 business days depending on your bank.
7 · Duplicate or mistaken charges
Tell us and we will refund it immediately, without argument. Nobody should have to make a case for a charge that should not have happened.
8 · What we will not do
We will not make a refund conditional on a call, a survey, or a conversation you did not ask for. We will not offer a discount to keep you when you have already decided. The door stays open in both directions.